PRIVACY STATEMENT – ORPHAN AUSTRALIA

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Orphan Australia is committed to protecting the privacy of all the individuals it deals with. This document sets out our policies on handling personal information collected through this website.

In general we do not collect personal identifying information about you when you visit our website. You can visit our site without telling us who you are or revealing other personal identifying information. The information we receive depends upon what you do when visiting our site.

What kinds of personal information does Orphan Australia collect and what is it used for?
Orphan Australia is in the business of distributing, marketing and selling human pharmaceutical products and collects and holds the personal information necessary for it to carry out its business. The following are the main types of personal information collected by Orphan Australia and the main purposes they are used for.

Personal Information	What it is used for
Information such as names, contact details, professional details and practice/business details of health and allied professionals and customers, and their dealings with Orphan Australia	To maintain records of medical queries, adverse event reports, make legally required notifications (eg product recalls) and monitor Orphan Australia’s compliance with regulations.To supply products and services.
Information such as your name, address, contact details and credit card/banking information	To authorize your credit status and supply goods you wish to purchase from us
Information such as your name and contact details; the name of your medical practitioners and pharmacists; the names of pharmaceuticals and medications that you currently use or have used in the past; and other information that you will consent to supply to us and that we are permitted to collect from you under the National Privacy Principles, the Privacy Act and general law.	To contact medical practitioners or pharmacists regarding their prescription or supply of our products (although in this case we will not disclose any of your personally identifiable particulars or other characteristics except in the circumstances described in the section “Who is the personal information disclosed to" below)
Information such as names and contact details of persons who contact Orphan Australia with requests for information.	To respond to those requests.
Information about your personal experience with VSL#3 (our high potency probiotic).	To help provide potential users with anecdotes of successful experiences with VSL#3. Such anecdotes will only be identified by given name and age details.

This website contains links to other sites. Orphan Australia is not responsible for the content and the privacy practices of other web sites and encourages you to examine each site's privacy policies and make your own decisions regarding the reliability and correctness of material and information found.

How does Orphan Australia collect the information?
We collect the above information voluntarily either through direct contact with you by phone or fax, via email or written correspondence. The Internet is not a secure environment. If you send us any information, including your email address, it is sent at your own risk.
At present Orphan Australia does not use any “cookies” or other web-based system that could identify an individual visitor to our website. (A cookie is a small message given to your web browser by a web site server. The browser stores the message, and the message is then sent back to that server each time the browser requests a page from that server. A cookie will not store personal information unless you give this information).

How does Orphan Australia handle this information?
Orphan Australia is bound by the National Privacy Principles of the Privacy Act 1988 and other applicable laws governing privacy.

Credit card numbers are NOT permanently retained and are discarded after each order.

Any written submitted experiences with VSL#3 will only be used with your express, signed approval to do so.

Who is the personal information disclosed to?
We recognize the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Orphan Australia will maintain control and be responsible for the security of personal information it holds.

As a general rule, it will not provide personal information to any third parties except:

• to regulatory bodies (eg. the TGA) where legally obliged to do so;
• to related companies of Orphan Australia, for the same kinds of purposes as listed above;
• to ensure continuity of service, to another company if the supply of the product or service has been transferred to that company;
• where there are reasonable grounds to believe disclosure is necessary to prevent a threat to life or health;
• when required or as authorized by law;
• as part of any investigation of any suspected unlawful activity;
• if disclosure is necessary for research, or the compilation or analysis of statistics, relevant to public health or safety;
• if it is otherwise permitted or required by the Privacy Act or any other law; or
• otherwise with your express consent.

How can I access the personal information (including health information) held about me by Orphan Australia?
The security of your information is important to us. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
You can get in touch with of Orphan Australia about privacy issues if you

• want to let us know NOT to collect any particular information about you or NOT to use it for any particular purpose;
• If you discover that there is an error or information is missing;
• ask for access to any personal information about you held by Orphan Australia, to the extent authorized by the Privacy Act and all other applicable laws; or
• have a complaint, or want to know more about our information handling processes or give us suggestions about them.

You may access your information held by Orphan Australia at any time to the extent you are entitled to under the Privacy Act and other applicable laws. If you would like to know what information we hold about you please contact us as detailed below.

You can do this by contacting Orphan Australia on:

email: info@orphan.com.au,
phone: (03) 9769 5744 or 1300 656 755
fax: (03) 9769 5944 or
write to Orphan Australia Pty Ltd, 48 Kangan Drive, BERWICK VIC 3086.